Marilyn Weber began learning American Sign Language when her daughter was diagnosed with profound hearing loss at the age of three, Small Business Trends reports.
Now she is president and CEO of Deaf Interpreter Services, Inc. (DIS) in San Antonio, Texas, and her business provides certified interpreters and video productions geared toward American Sign Language.
Here are some things Weber suggests entrepreneurs can do to make their small businesses more deaf-friendly.
1. Be Aware of the Video Relay System
A deaf person who uses American Sign Language can place a video “signing” call to a business that has hearing staff who act as liaisons. Some companies have contracts with the Federal Communications Commission (FCC) to interpret sign language verbally over the phone using video, connecting the deaf person at one end with hearing people through interpreters.
Small businesses and shop owners can educate their staff about using these services.
2. Use Text and Email Too
A lot of our familiar technology works well with deaf clients. Text and email are great ways to communicate with deaf people.
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