Over the last couple of years, both Uber and Lyft have told their drivers they are not allowed to deny rides to customers who have service animals.
But some drivers still haven't gotten the message.
This month a woman in Lakeland, Florida was denied a ride by a Lyft driver because of her service dog, WFTS News reports.
Shauna English says she ordered a ride last week, but the Lyft driver refused to let her get in the car."I ordered a Lyft and she showed up and rolled down her window and said, are you Shauna English? I said yes. That's when she told me I'd have to find another ride," she told WFTS.
Shauna also said a Lyft driver also refused to pick up her and her service dog back in March.
"You're standing there with your groceries and your guide dog and what are the options that you have?"
Lyft responded to the report with the following statement:
"Lyft takes any allegation of this nature incredibly seriously. As soon as we were made aware of these incidents, we immediately reached out to the passenger to offer our support. Lyft's service animal policy requires that drivers may not deny service or otherwise discriminate against passengers with service animals. Failure to abide by that policy can result in deactivation from the Lyft platform. Any form of discrimination on our platform is simply unacceptable."
Uber has a similar policy.
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