A management company for 270 KFC, Pizza Hut and Taco Bell franchises nationwide has agreed to provide sensitivity training after a May incident at a KFC in Mississippi, the New York Daily News reports.
Bobbie Cole, who is deaf but can read lips, said she was made fun of by KFC employees while trying to order food at a Jackson-area drive-through.
Disability Rights Mississippi said it reached an agreement on Cole's behalf with Canada-based Franchise Management Inc., or FMI, which operates the fast-food franchises.
An FMI spokesman said in a series of emails to the newspaper that sensitivity training would be conducted at its restaurants. But his statement also said FMI had reviewed the restaurant's surveillance video of the incident and that it appeared there was a misunderstanding.
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