A Taco Bell employee in Ohio was fired after being accused of refusing to serve a deaf man, NBC News reports.
Brandon Washburn was trying to use his cellphone to place an order in the drive-through.
A video of the encounter at a Taco Bell in Kettering on New Year's Eve shows 25-year-old Washburn trying to get employees' attention by holding his phone up to the closed window.
When one worker finally opens the window, he's heard in the video telling the man: “It’s against company policy. I can’t do it.”
Washburn's mother, Becky Rosemont Burch, who posted the video Wednesday on her Facebook page, told NBC News in a phone interview that her son always uses his phone to place his order when he's in the drive-through.
“He has done this many times before at other restaurants, and has never had a problem,” she said.
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